Customer Satisfaction

Year after year, more than half of our volume comes from repeat business. This is a direct result of our commitment and desire to exceed customer expectations at every opportunity. Your customers will receive the same unmatched customer service that has consistently earned First American a superior customer satisfaction rating.
 
Direct input from your customers is the most valuable resource we have to obtain meaningful feedback about our services. For more than 20 years, we have sent a survey at the conclusion of each lease schedule. Their invaluable feedback provides us with critical information regarding our performance. And we do not just acquire feedback – we act on it. With a dedicated focus on improving the customer experience, we have refined our service model into one that customers truly enjoy, rely on, and trust. 

Customer Comments

“Immediately with First American I felt a sense of trust, comfort and professionalism — and that allowed me to make a better decision and achieve even more credibility at Perkins Eastman."

Candace Carroll
CFO

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Customer Comments

Accelerating growth, together.

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